Frequently Asked Questions

Can the working distance and PD be customized?

Yes, we take three measurements to customize a unique pair of loupes just for you!

What is the return policy?

Customers get a 45 day trial upon receiving items. For custom made TTL loupes, there is a 20% restocking fee for all returns.

Can you come to my office and take measurements for me?

We are currently taking requests for office visits in most areas of California. To schedule an appointment, please email us at appointments@ultralightoptics.com

I accidentally lost a screw. Where can I get a new one?

We replace most small parts for free. Send us an email with a picture, and we will take care of it for you.

The best place to reach us is customerservice@ultralightoptics.com.

Who do I contact for customer service?

email us at customerservice@ultralightoptics.com.

What is the warranty on your loupes?

All of our loupes have a limited five year warranty.

Who can I contact if I have any other questions?

The best way to reach us is by email: customerservice@ultralightoptics.com

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